Here we want to discuss some very practical tips on how to manage your emotions as adapted from materials by Gary J. Oliver on Emotional Relational Intelligence (ERQ).  The first step is to take a time out. Don’t let emotions escalate to the point that people are no longer talking, screaming or ignoring each other. Step back and create space either PHYSICALLY or INTERNALLY .  Set a reasonable time limit (20 minutes) when both parties agree to reconvene. 

 

The next step may seem obvi...


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